FAQs, Help & Advice About Feeding Raw
Do you deliver 7 days a week?
We currently offer nationwide delivery 7 days a week!
Orders made before 1pm will be shipped the same day.
PLEASE NOTE, ORDERS TO THE FOLLOWING POSTCODES HAVE BEEN TEMPORARILY SUSPENDED. PLEASE DO NOT ORDER AS YOUR ORDER WILL BE REFUNDED:
- Aberdeen AB31 – AB35
- Aberdeen AB41 – AB54
- Northern Highlands AB36 – AB38
- Northern Highlands AB55 – AB56
- Argyll FK17 – FK21
- Northern Highlands IV1 – IV63
- Arran KA27
- Argyll KA28
- Northern Highlands KW0 – KW14
- Argyll PA20 – PA78
- Dundee PH15 – PH18
- Northern Highlands PH19 – PH29
- Northern Highlands PH32 – PH33
- Northern Highlands PH45 – PH48
- Argyll PH30 – PH31
- Argyll PH34 – PH44
- Argyll PH49 – PH50
To qualify for next day delivery outside of the postcodes above, simply order before 1pm.
Once your order leaves our warehouse, you should receive tracking information from the courier to the email address or mobile number you have entered on your order. As our products are classed as perishable goods they cannot be returned to the courier depot for delivery at a later stage. Please ensure somebody is home to collect your order, or update your safe place with the courier accordingly. Mersey Raw is not liable and accepts no responsibility for orders that have been diverted or left in a safe place therefore please ensure somebody is available to accept your delivery.
Are you DEFRA approved?
Yes, we are very proud to say we are! We recognise the love you have for your dogs and pets so you can rest assured knowing that we have all the safety requirments in place to ensure your pet is in safe hands!
I am feeding raw for the first time, how should I introduce it and how much should I feed my dog?
We believe that all dogs benefit hugely from a raw-fed diet, however, it may require some weaning regardless of the age. We recommend introducing 1 protein into your dog's diet for several days and then gradually trying different minces each week.
We also offer puppy minces if you would like to try a finer mince for smaller puppies!
Our Raw Dog Food Calculator can help guide you on how much you should feed your dog. Please use this as a guide only and ensure you are weighing and recording your dog regularly.
Are all of your minces complete? Do you offer Boneless or Offal-free minces?
We have a selection of minces including complete minces, bone-free minces and offal-free minces to cater to all breeds and ages. All product compositions are listed in the product description.
Should I feed my dog a variety of minces? Do I need to add any supplements?
Supplements are a great way of boosting vitamins and minerals however it is likely that your dog is getting all the nutrients they need from the raw food. We always encourage you to feed a variety of meats and minces if you can to ensure that all of these nutritional values are met.
We do sell bone broths for you to add or feed separately.
Do you accept returns?
Mersey Raw does not accept returns of perishable goods.
How do Mersey Raw subscriptions work?
By signing up to our subscription service you are receiving 10% off every order.
The subscription option allows you to add as many or as little minces as you like to your order and at what frequency you would like to receive it. Your order will then automatically regenerate on the frequency you have selected. You are able to update and change your subscription yourself without the need to contact us - you can log in here. A minimum of 3 orders must be completed before you are able to amend or cancel your subscription.
What are the benefits of raw dog food?
Raw dog food offers a range of benefits to your beloved canine companion. Not only does this natural diet use only the freshest, high-quality ingredients, but it doesn’t contain all the harmful additives and fillers that the majority of commercial dog food contains.
As a result, your dog will have:
- Cleaner teeth and gums
- Stronger immunity
- Stronger bones and joints
- Healthier skin
- Healthier stools
- Easier digestion
What types of natural raw dog food are there?
Here at Mersey Raw, we offer a range of complete, offal-free and boneless raw mince dog food.
- Complete minces – 80% Meat 10% Bone 10% Offal
- Boneless minces – 90% Meat 10% Offal
- Offal free minces 90% Meat 10% Bone
- Meat only minces – 100% Meat
Our products are designed to give your dog a well balanced mixture of essential oils, healthy fats and lean protein.
What is grain free raw dog food?
Raw dog food does not contain any of the grains that you would typically find in commercial dog food (e.g. wheat, barley, oats, soy etc.) which can be hard for many dogs to easily digest.
Where can I find raw dog food near me?
If you’re looking for raw dog food near you, then you can use our store locator to find your local stockist of our high-quality raw dog food.
Is raw dog food safe for dogs?
Absolutely! Feeding your dog a raw dog food diet returns them to a natural, species appropriate diet that brings a wealth of benefits to their overall health and wellbeing.
What natural raw treats for dogs can I buy?
We offer a range of natural treats which you can add to your dogs food or simply feed on their own.
What’s included in complete raw food boxes for dogs?
Our complete raw food boxes include 20 of our complete minces - that’s 10kg of our high-quality raw meat for your dog to enjoy!
Still need help?
Contact our customer service team via email hello@merseyraw.com
For stockist enquiries, please contact stockists@merseyraw.com